Refund Policy

Cancellation

You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns

Customers can return their purchase within 14 days of receipt if they are not completely satisfied.

To be eligible for a return, the tea must be in its original packaging (unopened) and have manufacturer defects upon receiving the product according to FDA sanitary regulations. Please include a receipt or proof of purchase with your return. Once we receive and inspect the returned item, we will notify you of the status of your refund. Full refund will include any payment collected by Red Rock Tea House (order amount, shipping, tax.) Please note that we do not cover return shipping costs, which are the customer's responsibility.

For health and safety reasons, we cannot accept returns on products damaged by misuse or improper care.

If you find your package is damaged or there is an error in your order, please kindly email us at camille.l@redrockteahouse.com with the picture within 7 days of delivery. 

If you are dissatisfied with the product, please contact us at camille.l@redrockteahouse.com or connect with us through chat. We are happy to provide help!