Within 24 Hours of Placing the Order:
You can cancel your order within 24 hours after placing it. We will process a full refund, but please note that the refund timing depends on your bank's system. After cancellation, you can place a new order with the desired changes.

Orders Already Shipped or Delivered:
If your order has already shipped or been delivered, please contact us at camille.l@redrockteahouse.com. We will guide you through the return process. Once we confirm that the return is on its way, we will process a refund. You can then place a new order for the product you want.

For any additional assistance, feel free to reach out to us at the provided email address.

You can track your order using the following methods:

1. Our Website:
Visit our order tracking page at https://www.redrockteahouse.com/pages/order-tracking. Enter your tracking number, which you can find in the confirmation email or in the "My Account" section located at the top right of our homepage.

2. Shipping Provider:
You can also track your order directly on the USPS website using the tracking number provided in your confirmation email. 

For any additional assistance, feel free to reach out to our customer service team.